Complaints for Student Loans Company
Figures have said in the past five years graduates and students loans have almost quadrupled. It make them complaint. Disgruntled borrowers rose from 1,411 in 2005-2006 to 5,648 in 2010-2011 denounce to the Student Loans Company (SLC). According to the statistics obtained on Sunday by the Independent , in the previous financial year there were 2,566 complaints, but in this year total was more than double than before.
After a Freedom of Information request, an itemised account of grievances against the SLC obtaine. It show that more than a third were “collections disputes” in 2005-2006. The highest categories of complaint in subsequent years were ” agency and arrears issues” with other grievances including lengthy delays when payment of loans. Local councils handle the processing applications previously after that the most recent increase in complaints, said Student Loans Company.
“The complaints demonstrate students make dissatisfaction with all parts of the higher education funding system,” said the president of the National Union of Students, Aaron Porter . On the beginning of term, Student Loans Company failed to process around 200,000 student grants and loan it made in 2009 the SLC was fiercely criticised. ” Last year SLC processed 976,000 applications, and the increase in complaints highlighted for 2010-2011 represents an increase in customers who were previously assessed by local authorities,” said a SLC spokeswoman.