Commonwealth Bank Faces Customer
The information from the bank, that it had to bring dozens of extra staff into its home loans division, by its interest rate hike for make it to deal with an exodus of angry customers enraged. The units add about an extra 40 staff, they had to be drafted field calls from customers wanting to leave the bank or it will increase the rate on its home loans by 0.45 per cent. Configure this out that about between 20 and 25 extra staff is still in the home loans division, this is after what the bank confirmed was an unprecedented torrent from the Melbourne Cup day rate increase.
While the additional stand by in 25 telephone operators in place, for continue the bank must try and meet for customers respond within 48 hours. Over the past week in the previous report faced rate increases to forced direct unprecedented resources into the area. In this fact, the bank has raised rate on standard home loan by almost double the Reserve Bank’s interest official rate rise of 0.25 percent on Melbourne Cup day last week. Maybe it one indicate to crack down while customers, whose try to transfer their loan to another bank.